Returns & Refunds Policy

Last updated: 14 November 2026

At The Mini Finds, we want every purchase to bring a little joy. If something isn’t quite right with your order, we’re here to help.

We offer a 30-day returns policy for eligible products, alongside your rights under applicable consumer protection laws.

1. Our 30-Day Returns Policy

You may request a return within 30 days of receiving your order.

For change-of-mind returns under our voluntary policy, items must generally be:

• Unused and in their original condition, except where applicable law allows inspection or handling.
• Returned with their original accessories and components.
• Accompanied by proof of purchase or an order number.

Original packaging is preferred where reasonably possible.

Please contact us before returning an item so we can provide the appropriate instructions.

Our voluntary returns policy does not limit any statutory cancellation or consumer rights you may have.

2. How to Request a Return

To request a return:

1. Visit our Contact Us page.
2. Provide your order number and the email address used at checkout.
3. Explain why you would like to return the product.
4. Include photos or videos if the item is damaged, faulty or incorrect, where reasonably available.

Our support team will review your request and explain the next steps.

Because we ship internationally, return arrangements are handled individually based on the product, destination country and reason for return.

Depending on the circumstances, we may arrange a return, replacement or refund in accordance with this policy and applicable consumer law.

We will provide the appropriate return address and instructions when a return is necessary.

Please do not send products to an address without first confirming the correct return destination with us.

3. Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty, incomplete or different from what you ordered, please contact us as soon as reasonably possible.

To help us investigate, please provide your order number, a description of the problem and supporting photographs where available.

Depending on the circumstances and your legal rights, we may offer:

• A replacement product.
• A repair, where appropriate.
• A full or partial refund, where appropriate.
• Another remedy required by applicable consumer law.

Where a return is necessary because a product is faulty, damaged or incorrectly supplied, we will cover reasonable return shipping costs as required by law.

Your statutory rights relating to faulty or misdescribed goods are not restricted by our 30-day voluntary return window.

4. Change-of-Mind Returns

If you simply change your mind, you can request a return within 30 days of delivery under our voluntary returns policy, subject to the conditions above.

For eligible change-of-mind returns, customers are responsible for direct return shipping costs where permitted by applicable law and disclosed before purchase.

Return shipping costs may vary depending on your location, the size of the product and the return destination.

We will confirm the return arrangements before you send the product back.

Any mandatory cancellation rights under applicable local law will continue to apply, even where the conditions of our voluntary returns policy differ.

5. UK and European Consumer Rights

United Kingdom

For most eligible online purchases, UK consumers have the legal right to cancel within 14 days after receiving the goods, without giving a reason.

After notifying us of cancellation, you generally have a further 14 days to return the goods.

We will refund eligible payments, including the original standard delivery charge, in accordance with applicable law.

We may wait until we receive the returned goods or evidence that they have been sent back before issuing the refund, where permitted.

European Union

For most eligible online purchases, EU consumers generally have a 14-day right of withdrawal after delivery.

Consumers may exercise this right without giving a reason, subject to applicable legal exceptions.

EU customers also benefit from mandatory legal protections for faulty or non-conforming goods.

Customers may notify us of their decision to withdraw through our Contact Us page or any withdrawal facility provided on our website.

Nothing in this policy excludes or limits mandatory UK or EU consumer rights.

6. International Returns

The Mini Finds serves customers in multiple countries.

Return arrangements may vary depending on the destination country, product and reason for return.

For international change-of-mind returns, customers may be responsible for return postage and any applicable return-related charges, where permitted by law and disclosed before purchase.

Where required by applicable law, we will provide or pay for the necessary return arrangements.

Any customs documentation, duties or other charges associated with a return will be handled in accordance with applicable law and the return instructions provided.

Mandatory consumer protections in the customer’s country will take precedence where applicable.

7. Refund Processing

Once a return is received and assessed, or a refund is otherwise due under applicable law, we will process the refund as promptly as possible.

For statutory cancellations, refunds will be issued within the deadlines required by applicable law.

For eligible UK cancellations, refunds will generally be made within 14 days after we receive the returned goods or acceptable evidence that they have been sent back, whichever is earlier.

For other approved refunds, we aim to process payment within 14 days after approval, unless a shorter legal deadline applies.

Refunds will normally be made to the original payment method.

Your bank or payment provider may require additional time to display the refunded amount.

Where required by law, original standard delivery charges will also be refunded.

8. Non-Returnable Items and Exceptions

Certain products may be excluded from voluntary change-of-mind returns, including:

• Personalised or custom-made products.
• Certain sealed hygiene-related products after their seal has been broken.
• Other products excluded under applicable consumer law.

These exceptions apply only where legally permitted.

Discounted or promotional products are not automatically excluded from statutory cancellation rights.

Nothing in this section affects your rights if an item is faulty, damaged or not as described.

9. Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before an order is dispatched.

Once an order has entered processing or shipping, we may not be able to stop dispatch.

However, this does not affect any applicable statutory cancellation rights, including rights that may be exercised before delivery.

10. Missing or Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us through our Contact Us page.

We will investigate the shipment and work with the relevant delivery provider.

Where goods are lost, not delivered or significantly delayed, we will provide the remedies required by applicable consumer law.

11. Exchanges

If you would like a different product or variation, please contact us.

Exchanges are subject to product availability and the circumstances of your request.

Where an exchange is not possible, we will explain any available return, replacement or refund options.

12. Contact Information

For return requests, refund enquiries or order-related concerns, please contact us through the Contact Us page on our website.

The Mini Finds
Operated by AJ Global Trading Ltd
United Kingdom

Customer support email: [Placeholder: support email address]

Business contact address: [Placeholder: business address]

The appropriate return address will be provided when a return is arranged.

Your Consumer Rights

Nothing in this Returns & Refunds Policy excludes, restricts or replaces any rights or remedies that customers are entitled to under applicable consumer protection laws.